Frequently Asked Questions
Everything you need to know about Pokonut's natural beauty care.
Are Pokonut products safe for sensitive skin?
Yes, our products are formulated with natural ingredients and are free from harsh chemicals like parabens and sulfates, making them gentle enough for sensitive skin types.
How long does shipping take?
We typically process orders within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days.
What is your return policy?
We offer a 15-day return policy for unused and unopened products. If you receive a damaged item, please contact our support team immediately for a replacement.
Do you test your products on animals?
No, Pokonut is a cruelty-free brand. We are committed to ethical beauty and never test any of our formulations on animals.
Can I track my order status?
Absolutely. Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets to ensure a seamless checkout experience.