Returns & Exchanges
At Pokonut, we want you to be completely satisfied with your natural beauty journey. If you are not happy with your purchase, we offer a hassle-free 30-day return policy for all our herbal and organic skincare products.
Initiate Your Request
Contact our support team via email or our website portal within 30 days of delivery with your order number and the reason for the return.
Package Your Items
Ensure the products are in their original packaging, unused, and securely sealed to prevent damage during transit.
Ship the Product
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing